Verizon Outage Map Shows Where Service is Down Across U.S.

A widespread outage affected Verizon mobile and internet customers across the United States, with users reporting losing coverage in the early hours of Thursday morning. According to Downdetector, a website that monitors service provision failures, the outage peaked at around 1 a.m. ET, with normal coverage largely restored by 3 a.m. ET.

The outage had a significant impact, with users in major cities such as New York, Boston, Washington D.C., Chicago, Seattle, Phoenix, and Atlanta affected. Downdetector’s data showed that the number of people reporting outages exploded at around midnight ET, hitting a peak of 1,244 reports at 0:56 a.m. ET.

However, the number of outage reports then fell sharply, with 424 reports at 1:29 a.m. ET, 146 reports at 1:59 a.m. ET, and 22 reports at 3:14 a.m. ET, by which point the situation had nearly returned to normal.

According to Downdetector, 51% of problems reported by Verizon users involved cell phones, while 32% were about 5G home internet. The outage highlights the reliance on these services and the potential impact on both businesses and private households.

A map produced by Downdetector showed reported Verizon outages across the United States in the early hours of Thursday morning. The map provides a visual representation of the widespread nature of the outage, with reports coming in from across the country.

Verizon has been working to improve its services, announcing an upgrade in June that included providing customers with access to a Customer Champion and AI assistant. The upgrade allows customers to receive updates via app, text, or phone call, aiming to improve the overall customer experience.

However, the outage raises concerns about the reliability of Verizon’s services. In April, ethical hacker Evan Connelly revealed a security flaw in Verizon’s Call Filter app, which potentially exposed millions of customers to having their call histories revealed. Connelly described the flaw as a “real-time surveillance mechanism waiting to be abused.”

The Verizon outage serves as a reminder of the importance of reliable network infrastructure and the potential consequences of outages. With Verizon providing just over 146.1 million wireless retail connections and 10.4 million broadband connections as of the end of June 2025, the impact of the outage could have been significant.

As one of the largest mobile and broadband providers in the U.S., Verizon’s outage can have far-reaching implications. While the outage peaked in the early hours of the morning, minimizing the impact on businesses and households, it highlights the need for continuous investment in network infrastructure.

In response to the outage, Verizon has acknowledged the issue and is working to resolve it. The company is likely to face scrutiny over the reliability of its services and the measures it is taking to prevent similar outages in the future.

The outage also highlights the importance of having a reliable backup plan in place. Users can take steps to minimize the impact of outages, such as using Wi-Fi for calls and data or restarting their phones. However, for many, the outage serves as a reminder of the importance of having a reliable network.

As the situation continues to unfold, users can expect Verizon to provide updates on the status of the outage and any further instructions. The company is working to restore service and prevent similar outages in the future.

In the meantime, users can track the outage using Downdetector’s map and stay informed about the status of the outage. The map provides a useful tool for users to see the extent of the outage and plan accordingly.

The Verizon outage is a reminder of the importance of reliable network infrastructure and the potential consequences of outages. As Verizon works to resolve the issue, users can expect a return to normal service gradually. The company is likely to face scrutiny over the reliability of its services, and users will be watching closely to see how Verizon responds to the outage.

In conclusion, the Verizon outage highlights the importance of reliable network infrastructure and the potential consequences of outages. While the outage has been largely resolved, it serves as a reminder of the need for continuous investment in network infrastructure. Verizon’s response to the outage will be crucial in maintaining user trust and ensuring the reliability of its services.

As the telecommunications industry continues to evolve, the importance of reliable network infrastructure will only continue to grow. Users rely on these services for everything from staying in touch with loved ones to accessing critical services and information. The Verizon outage serves as a reminder of the potential consequences of outages and the need for continuous investment in network infrastructure.

With the outage now largely resolved, users can expect a return to normal service. However, the incident highlights the importance of having a reliable backup plan in place and the need for continuous investment in network infrastructure. As Verizon works to prevent similar outages in the future, users can expect the company to prioritize the reliability and security of its services.